Network Uptime
All datacenters whom we tie-up with have greater than 6 redundant connections to the Internet. Web Terminals selects its Datacenters with utmost care, and as such Network Downtime is minimal. We guarantee that unscheduled Network Downtime will not be greater than 0.01% in a month.

Hardware Uptime
All our Server Hardware goes through an extensive hardware burn-in process at our office, before it is deployed at the datacenter. Most of our diagnostic tests run well over 24 hours and ensure that the hardware components will not fail when used under peak stress loads. Nevertheless, despite this, if we do have a hardware failure, we have standard replacement hardware for ALL components, and a 3 hour replacement guarantee from all our hardware vendors.

Monitoring 
We have monitoring systems which check uptime of not just our servers, but also every service and resource of our servers. If there is any alert for any server all our tech support personnel are immediately alerted in the office. Additionally if this issue is not resolved within 5 minutes, then the issue is escalated, and SMS alerts are sent every 5 minutes to everyone including our Management, with the name of the server, and the problem with that server, until the issue is resolved.

Connectivity
We provide connections to multiple backbones to ensure the fastest possible delivery of data to your end-users.  Our network utilizes high-speed switched Ethernet and we connect with multiple tier-1 upstream providers for redundancy and optimal routing of your traffic.

Multi-Homed Network
We provide transit from a number of backbone providers to ensure your users receive the fastest access to your Web site and fast packet return delivery.

Guaranteed Packet Delivery
We offer superior reliability of data by guaranteeing minimal packet loss in the network. And, we work with our network providers to ensure that all packets leave our network at the highest contracted speeds and are delivered to your end-users.

Bandwidth Utilization
Our networks are designed to ensure excess capacity exists even in peak operating hours. We demand that excess bandwidth be the norm, even during the largest traffic spikes.  We continue to add new connectivity/routes to ensure that this excess is retained and your content is sent to your end-users as efficiently as possible.

Network Providers
Our Network Providers are also our Technology Partners.  They work with us to establish best-of-breed services for our network access, and they provide carrier services to our co-location customers.

Security
We run periodic (every 15 days) security checks on the servers and generates reports with the following details using third party tools. Periodically we check for any OS/Application software updates for all our servers. All our UNIX servers are put on an automatic update schedule.

Operating System Flexibility
We recognize that different platforms excel in different applications and hosting. We have developed expertise in multiple platforms to allow customers to select the platform that meets their performance and budget needs. But we strongly recommend the UNIX platform for our customers.